Fulfillment Policy
This Fulfillment Policy provides a general summary of how Oda Creative delivers services and physical goods. It should be read together with our Client Terms of Service. If a separate signed agreement applies to your engagement, that agreement controls in the event of any conflict.
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1. Services and Delivery
Oda Creative provides branding, design, marketing, web, packaging, stationery, print, and related creative services. The scope, timing, and deliverables for each engagement are defined in the applicable proposal, estimate, invoice, Statement of Work, or other approved service document.
Delivery timelines are estimates unless a specific deadline is expressly confirmed in writing. Project timing may shift based on client responsiveness, approvals, requested changes, vendor timelines, production realities, shipping timelines, or circumstances outside Oda Creative’s reasonable control.
Digital deliverables are typically delivered electronically by email, shared drive, client portal, or other agreed method.
2. Physical Products and Production
For projects involving printed, fabricated, assembled, packaged, or otherwise physical deliverables, production begins after the required approvals, specifications, and payments have been received, as applicable.
Because physical production involves printing, fabrication, finishing, hand assembly, and third-party materials or vendors, slight commercial variations in color, texture, finish, alignment, stock, and similar characteristics may occur and do not automatically constitute a defect.
3. Shipping and Pickup
Shipping and delivery dates are estimates unless otherwise expressly guaranteed in writing.
Once products are shipped or released for pickup, risk of loss transfers to the client. Oda Creative is not responsible for loss, damage, or delay caused in transit by the carrier or after pickup. Clients are responsible for pursuing any claim related to carrier loss, damage, or delay directly with the carrier.
Oda Creative may, as a courtesy and in its sole discretion, assist in reviewing the issue or providing available documentation, but such assistance does not create liability or responsibility on the part of Oda Creative.
If products are being picked up by the client or a third party on the client’s behalf, written authorization may be required before release.
4. Cancellations
Cancellation requests must be submitted in writing.
Because project time is reserved and custom work often begins promptly, cancellations do not automatically relieve the client of payment responsibility. Clients remain responsible for work performed, time reserved, materials ordered, production already initiated, and other non-cancelable commitments incurred through the date of cancellation, as further described in the applicable proposal, Statement of Work, invoice, or Client Terms of Service.
For recurring or monthly services, cancellation terms are governed by the applicable service terms, proposal, subscription terms, or Client Terms of Service.
5. Refunds and Replacements
Due to the custom nature of Oda Creative’s services and many of its deliverables, refunds are generally not available for completed services, approved work, or custom-produced items.
If there is a verified issue caused directly by Oda Creative or a confirmed production defect within our control, Oda Creative may, in its sole discretion, offer a reasonable remedy such as correction, replacement, partial credit, or another commercially appropriate resolution.
Refunds or replacements are not automatically available for:
client-approved proofs that later require changes
errors in client-supplied content, spelling, names, addresses, quantities, or specifications
delays caused by the client, vendors, or carriers
commercially reasonable production variations
carrier-related damage, loss, or delay after shipment or pickup
6. Reporting Issues
Clients should report any issue related to fulfillment, delivery, or physical goods as soon as reasonably possible after receipt so the matter can be reviewed promptly.
7. Contact
Questions regarding delivery, fulfillment, shipping, or order issues may be directed to:
Oda Creative
Email: begin@odacreative.com
Website: odacreative.com
8. Governing Terms
This Fulfillment Policy is a general summary of Oda Creative’s fulfillment practices. Full engagement terms are set out in our Client Terms of Service, unless a separate signed agreement applies.